Zebra Technologies Hiring for End User Computing Systems Specialist B (in), Ii at Bengaluru, Karnataka, India Full Time

Job Description

Overview:
Zebra is responsible to provide solutions for customers requirements using Zebra devices and cutting-edge technologies. Professional Services Team focus on making the most of technology and data-creating new sources of competitive advantage and ensuring Zebra technologies deliver more efficient operations. Responsibilities:

• Uses skills as a seasoned, experienced professional with a full understanding of industry practices and Zebra policies and procedures
• Ability to identify end user issues and propose solutions on moderate process issues
• Typically, works on major problems/enhancements of complex scope where analysis of situations or data requires a review of a variety of factors
• Interacts with cross functional IT team in a collaborative nature and works with cross-functional linked teams on global projects
• Work on the Problem Management and create the RCA for the Critical incidents
• Provides regular updates to manager on project/work status

• Provide technical support for customers via tickets, chat and/or telephone; diagnose, troubleshoot and repair computer systems, software or networked and/or wireless systems

• Expert level Troubleshoot and resolve the incidents (Hardware and software) related to Desktop/Laptop and associated peripherals
• Installation and configuration of desktop and Laptop with the Standard image
• Operating Systems (OS) installation/re-installation, upgrades and Patches updates
• Software installations such as OS (Various flavors), Office, MS Project as requirement

• Manage Tickets in on-line systems: Activate tickets upon review, Escalate issues if necessary, close tickets upon completion.

• Desktop IMAC and Co-ordinate with Vendors for Support
• Assistance for hardware and software procurement

• Manage on-site asset management (Hardware and Software Inventory, disposal, etc.)

• Implementing a preventative maintenance program for desktops and Laptops
• Oversee and update assigned support service requests.
• Handle daily technical support activities on desktop support, data network and server management.
• Work Closely with the business and Understand the requirement and provide the appropriate solution
• Co-ordinate with the global team/Regional functional team to resolve all the IT related issues to the users including the Engineering Applications

Qualifications:
Preferred Education: Bachelor’s Degree required or equivalent experience. Advanced degree preferred.
Key Skills and Competencies:

• Diploma or Bachelor’s degree in Electronics/Computer Science,
• Must have 7+ years of experience in Desktop/Windows Support
• Certified Microsoft professional (MCSA or MCSE) or RHCE will be added advantage
• Knowledge of L1 level support in LINUX environment
• Good Networking knowledge
• Excellent written and verbal communication skills,
• Strong problem solving and customer related skills and ability to interact well with people of all levels – internally and externally.
• Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment