Zeevika Consultancy Looking For Required Bpo Executive 200 Post . Lucknow in 2021 at Lucknow, Uttar Pradesh Full Time

Job Description: 
Handle many inbound and outbound calls to customers and clients.
Identify the needs of customers, resolve issues and provide solutions.
Upsell other products wherever possible.
Ensure you follow the customer service script provided by the company for uniformity.
Also, be well read on company policies and the website for FAQs or policy related answers.
Maintain good customer relations.
Meet personal targets and work towards meeting team targets.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets and customer queries.
REQUIREMENT :-
Graduated high school, but a bachelor’s degree in commerce or related fields is preferred.
Prior experience with customer service and call centers in relevant job roles.
Good knowledge of CRM practices and systems.
Customer oriented attitude with professionalism.
Strong multitasking, time management, and target achieving skills.
Excellent communication and listening skills with good command over the English language.

Functional Role: 
Business Support Executive

Zeevika ConsultancyRajeev Ranjan Jha127, SAHARA SHOPPING CENTER, GROUND FLOOR,INDIRA NAGARLucknow, Uttar Pradesh
India 226016Phone: 8188998866, 8188998899Website: http://www.zeevika.in