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Private Jobs / Private Sector
Zotto Ltd Hiring for Customer Service Representative at Bangalore Full Time
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We are a young fintech based in Central London looking to hire an enthusiastic recent graduate with great communication skills to join our customer support team.
This is a remote job but the working hours would be on BST(British Summer Time).
Qualifications
- Bachelor’s in Management, Business, or any relevant field.
- Internships or some prior experience with customer service /admin roles.
Responsibilities
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the organization’s offerings
- Preparing monthly reports based on the data from Finance Team
- Helping sales team with onboarding clients & KYC.
Job Type: Full-time
Salary: ₹30,000.00 – ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Evening shift
- Monday to Friday