Zuora Hiring for Office Manager at Chennai, Tamil Nadu Full Time

Full Job Description
OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

THE TEAM

Workplace Resources is a highly trusted team, responsible for providing an incredible experience for our ZEOs. We create and support offices that look good, initiatives that feel good, and programs that do good for Zuora and our community. As a lean team of creative and innovative workplace champions, we work closely to understand the needs of our ever evolving workforce so we can continue to drive collaboration, promote learning, and nurture our ZEO culture across our offices. Having recently won our internal Z-Awesome awards for our new HQ build-out, there’s no shortage of energy and drive with this team!
YOUR MISSION:
As Regional Office Manager, you are essential to the operation of our friendly, customer-focused, and professional office in Chennai, remote oversight of a shared space in Bangalore, and possibly more offices as we seek to hire people in other parts of India.

Our Indian operations are currently home to over 300 ZEOs, with more growth planned.

You will set a high bar for our office environments in India, and perform a wide variety of tasks to ensure it runs smoothly, is organized, and that everyone has what they need to be successful in their roles. Additionally, you will team up with our Workplace team around the globe to come up with events and activities that are engaging and energizing to the organization.
THE OPPORTUNITY (AKA: Why you want this role over any other out there)

There’s never been a more interesting and critical time for the Workplace Resources team at Zuora. As we prepare to re-enter our offices and envision the new working landscape, there are exciting opportunities to evolve our workspaces and create new opportunities for connection among our ZEOs . This is an opportunity to collaborate with an awesome team and work cross-functionally to keep our ZEOs energized and successful.

HOW YOU’LL CONTRIBUTE

Strategic support to our growth plans

Project-manage any office relocations (we currently planning to move our office location in Chennai)
Project-manage the opening of any satellite offices elsewhere in India
Work closely with our vendor selection and management, liaising with landlords, overseeing fit-outs, effective communication with employees with regard to the logistics around any move
Assists the Workplace team in evaluating space constraints and work environment needs.
Provide input to the Future of Work team as we continually assess our response to Covid and implement and review our hybrid working practices

Support employees and visitors

Greet and direct visitors in a professional, friendly, and hospitable manner
Listen to the needs of our ZEOs both through formal meetings and informal conversations
Oversee on-site employee attendance
Assist with employee desk moves and maintenance; keep record of employee seating
Play a key role in onboarding and offboarding of employees
Manage incoming requests and questions using a ticketing system

Enhance the energy and connection of employees

Help organize and/or support office events, both virtually and in-person
Work collaboratively within the rest of the Workplace Resources team and with cross-functional groups on engagement related projects
Develop new and impactful project ideas to enhance the experience of our ZEOs

Maintain safe, clean, and organized offices

Take pride in the appearance of the offices and make them friendly for our employees and guests
Ensure Covid-related safety measures are in place
Maintain adequately stocked kitchens and office supplies, restock paper and copy machine products, and general upkeep of office equipment
Manage weekly snack ordering and budgeting with our vendors
Order meals for the office when required
Source and manage vendors who will:
Ensure conference rooms are clean, functional and presentable
Manage shipping and receiving for the office and retrieve, sort and distribute incoming mail
Ensure office maintenance periodically to provide clean office space
Work with security agencies and ensure a safe working environment
Support transport requests for employees who are working in night shifts
Assist with facility improvement projects including furniture modifications and setups
Communicate with building management for any facilities needs
Respond to building emergencies and be a member of the emergency response team
Manage services with various vendors
Raises Purchase Requests in Coup (procurement management system) for all facility and admin related procurement
Verifies and certifies vendor invoices in terms of work done along with back-up data before submitting them to AP/Finance team for further processing
Provides monthly expense provisions and fund requirements for facilities and admin related spend

WHAT YOU’LL NEED TO BE SUCCESSFUL

Interpersonal skills, supported by excellent written and oral communications skills
Demonstrated ability to interact effectively with a wide variety of people and levels of management
Proven ability to be resourceful in solving problems
Extremely proactive with a strong willingness to get involved in discussions and projects
Can think creatively and out of the box
Ability to work independently and to define and solve problems, set priorities, and propose solutions effectively with minimal direction or guidance
Must be customer service oriented
Experience managing complex projects from start to finish
A positive, can do attitude with a willingness to try new things
Demonstrated ability to work and multi-task effectively in a fast-paced, dynamic office environment
Able to prioritize workload and work under pressure with a high level of proficiency and initiative
Knowledge of MS Office (Word, Excel, Chrome, Outlook) and G Suite Apps
Ability to learn new software programs; familiarity with Zoom (or other VC systems) preferred
Willingness to learn, be flexible, and play an essential role in an exciting and growing company
Travel (paid for by Zuora) to regional offices required 4 times/year
Some Zoom meetings will be required outside of standard office hours (8am-5pm) to accommodate different time zones
At least 5 years of related experience

ABOUT ZUORA & OUR “ZEO” CULTURE
Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.