Full Job Description
Job Description
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
Project Role :SW/Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :12
Work Experience :1-2.5 years
Work location :Mumbai
Must Have Skills : VMWare Cloud Administration
Good To Have Skills : No Technology Specialization
Job Requirements :Key Responsibilities : Ensure completion of RCA for all reported problems and raise RFC wherever applicable Close the problems on time -Ensure Architecture Security compliance for Server infrastructure -Ensure smooth implementation of design changes in coordination with other functions -Ensure strong change review and implementation; prevent incidents due to change -Evaluating new products and recommending the best products to the Design and Architecture Team
Technical Experience : Product/Service Specific Knowledge – Hands on and expertise knowledge on Microsoft platforms products, o Windows Server 2003 / Windows Server 2008 o Active Directory / DHCP / DNS -Working knowledge on storage -Knowledge on software deployment softwares SMS/SCCM WSUS
Professional Attributes: A Strong verbal and written communication skills B High technical aptitude and demonstrated commitment to technical skill development C Focused on service delivery and quality of work D Ability to multitask
Educational Qualification: Graduation
Qualifications
15 years of full time education
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