SUMMARY
This position is responsible for providing superior service by partnering with all sectors of Advance Auto Parts to execute purchase orders within established service level agreements. This position reviews purchase requests, creates purchase orders, and is involved with tracking to ensure accuracy and efficiency through the purchase order process. Additional duties as assigned to support team members with work load.
ESSENTIAL DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned.
Works collaboratively with field teams to review, validate and execute purchase requests.
Understands basic accounting knowledge to ensure all information is entered accurately and completely.
Present verbal and written discrepancies to mid-level managers of the organization to get clarification. Ability to conduct inbound and outbound calls.
In the event of a purchase order error, troubleshoot system to determine root cause of issue. Work with IT, Data Governance, or Merchandising partners as needed to resolve.
Assist Procurement team with cleaning purchase orders, using established processes to build reporting that will be shared with Management.
Must be a results-oriented problem-solver, working closely with management to prioritize business and information need.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent listening, verbal and written communication.
Consistently provides professional, courteous and prompt customer service.
Sense of urgency while leveraging strong organizational, planning, and time management skills.
Critical thinking to develop conclusion based on the business practice.
Needs to feel comfortable making decisions with little supervision (in accordance with strategy)
Establishes and maintains relationships with various managers, building trust and confidence by understanding and addressing their needs in a timely manner.
Ability to understand the upstream and downstream ramifications of actions.
Must feel comfortable working in a dynamic, team based environment and able to adapt to daily changes.
Microsoft Office skills (Word, Excel, Access) required, as well as an ability to learn company systems and tools as needed.
PREFERRED REQUIREMENTS
Experience with any of the following a plus: PeopleSoft or Oracle
Experience processing purchase orders
EDUCATION and/or EXPERIENCE
Associate’s degree or equivalent work experience
2 – 3 years of customer service experience
Technically savvy, ability to utilize internet and other tools to research of requests
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