About Advance Auto Parts :
Founded in Roanoke, VA in 1932, Advance Auto Parts is a leading automotive aftermarket retail parts provider that serves both professional installer and do-it-yourself Customers. As of July 13, 2019, Advance operated 4,912 stores and 150 Worldpac branches in the United States, Canada, Puerto Rico, and the U.S. Virgin Islands. The Company also serves 1,250 independently owned CARQUEST branded stores across these locations in addition to Mexico, the Bahamas, Turks, and Caicos and the British Virgin Islands. The company has a workforce of over 70,000 knowledgeable and experienced Team Members who are proud to provide outstanding service to their Customers, Communities, and each other every day.
About AAP Global capability Center :
We are continually innovating and seeking to elevate the Customer experience at each of our stores. For an organization of our size and reach, today, it has become more critical than ever, to identify synergies and build shared capabilities. The AAP Global Capability Center, located in Hyderabad, is a step in this strategic direction that enables us to access a larger talent pool, unlock operational efficiencies and increase levels of collaboration.
Responsibilities:
Be able to efficiently translate agile story requirements and deliver technical solutions on the ServiceNow platform that meet or exceed requestors acceptance criteria while.
Design, code, debug, document, deploy and maintain solutions in a highly efficient and effective manner
Perform administration, development, documentation, and technical support of the ServiceNow platform and associated integrations. Including but not limited to: Service Portal, Catalog, and MID server Administration.
Must be able to communicate with both written word and verbally to ensure our customers are kept informed during the development process.
Collaborate effectively with team members to achieve project goals and produce a variety of high-quality deliverables
Demonstrate flexibility by delivering on a variety of project roles including development, documentation, testing, and training
Must be able to think outside the box to innovate and identify and suggest solutions that can be reused in the future as we mature our Service Now footprint
Proactively keep ServiceNow skills current and contribute to the ServiceNow roadmap and thought leadership
Be able to maintain compliance with development standards provided by the ServiceNow team.
Required Skills:
Previous experience with ServiceNow development or administration
Comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, ITBM, Discovery, SecOps and CMDB)
Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Service Portal, Request, CMDB
Experience creating integrations between ServiceNow and other applications using API
A passion for collaborating and coordinating with team members and industry peers on how to get the most out of the product and for learning the latest product features
ServiceNow Certified Developer certification desired
Knowledge of ServiceNow Business Rules, Client Scripts, Glide Records, and Access Control Lists
Knowledge with object-oriented development concepts
Familiar with ServiceNow Script Includes and building reusable code libraries.
Familiar with proper UI Design techniques and how to Engauge an end user
Strong Experience in CSS, HTML, Bootstrap 3 framework
Experience with Automation and automated fulfillment best practices
Additional Skills & Qualifications:
Ability to stay on task and work with minimal supervision at times, while still delivering products that meet requestors deadlines.
Solid understanding of Flow Designer and ability to use it over conventual workflows
Ability to build dynamic reports using performance analytics
Familiarity with ATF and the ability to build out test plans
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