AirAsia Hiring for Executive, Desktop Support (ICT), Bangalore at Bengaluru, Karnataka Full Time

Functional Responsibility

Support daily operational.

Elevate incident ticket and trigger the management escalation within stated guidelines.

Ensuring assigned task is effectively executed in timely manner.

Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation.

Role Responsibility

Make sure smooth running of daily operation.

Provide IT operational support and guidance to user.

Work in compliance with company policies and standard operation procedures.

Functional Duties

Manage equipment store and make sure equipment are properly arranged.

Execute deployment and setup of equipment.

Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner.

Make sure ticket assigned are follow up and service/problem resolved within SLA.

Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive.

Responsible on tools are in good condition.

Ensure improvement plan are fully execute.

Require travel and relocate to other place to full fill the company operational need.

Execute Ad-hoc task given by superior

Role Duties

Ensure report to duty.

Giving guide/resolution to user who facing difficulties on carry work.

Ensure every work are compliance to company SOP and/or Work Instruction.

Rapidly establishing a good working relationship with other team/professionals.

Participate in knowledge base contribution and SOP.

Participate into improvement plan.

Requirement

At least 1 years working experience in IT field.

Good technical background with good analytical and problem solving skills.

Detail-oriented and well organized.

Able to work independently and under pressure.

Good emotional manage.

We are all different – one talent to another – that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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