Aissel Technologies Pvt Ltd Hiring for Customer Success Manager at Hubli Full Time

We are always on a look out for smart people to join us. We think success is all about having the right attitude and being persistent. We are currently hiring a technically savvy Customer Success Manager who possesses a strong drive for results.

Work Location – Hubli

Responsibilities

• Develop and manage client portfolios.
• Establish clear retention goals and process milestones for the client and employees to work toward
• Assist customers as needed with setting up and navigating programs or software associated with a product or service
• Sustain business growth and profitability by maximizing value.
• Analyse customer data to improve customer experience.
• Hold product demonstrations for customers. Assist in creating training courses and educational materials for other members of the department.
• Improve onboarding processes.
• Evaluate and improve communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.

Desired Skills and qualification

• Bachelor’s or Master’s degree in any stream
• Excellent written and verbal communication skills
• Great analytical, critical thinking and problem-solving abilities
• Superior presentation and negotiation skills Proven management and organizational skills
• Strong adaptability and capacity to work in fast-paced environments
• In-depth understanding of organizational data flow and its use in management
• decision-making Customer centric approach to developing new product features
• Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
• Highly organized and able to multi-task.
• Self-driven and proactive nature.

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹50,000.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Work Remotely:

• No