American Express Global Business Travel Hiring for Dedicated Account Representative-6 at Gurgaon Full Time

Roles & Responsibilities

• Tool administration
  

• Provide tool & site administration for online tools
• Provide tool support and administration (e.g. EA)

• Reporting administration
  

• Create and distribute reporting and scorecards including BUR.
• Manage client data and reporting hierarchy
• Ensure policy compliance thru reporting

• Program administration
  

• Contract administration and implementation (Air, Car, Hotel)
• Policy maintenance and insights
• Billing/settlement, reconciliation or soft dollar or unused ticket administration.

• Customer Experience
  

• Support client managers with ADHOC projects
• Crisis management reporting and coordination with 3rd parties (e.g. ISOS)
• Project manage client request to completion

(e.g. vendor support, market share)

• Internal point of contact for other GBT teams

(PRDS, product)

Eligibility criteria’s & pre-requisites

• Thorough knowledge of the Business Travel Industry
• Knowledge of online booking tool functionalities
• Knowledge to support Expert Auditor and Flexible HR Feed a
• plus
• Knowledge of GDS (Sabre/Apollo) & correx functionality
• Extensive Customer Service Skills
• Highly organized and detail oriented
• Proficient in Excel, Word, PowerPoint and Microsoft Outlook
• Demonstrate strong analytical skills
• Ability to work in a team environment
• Ability to manage multiple priorities and good time
• management skills
• Ability to understand and effectively utilize technology via the
• web or GBT reporting tools
• Excellent oral and written communication skills
• Employee should be flexible to support clients in shifts

Location

India – Haryana – Gurgaon

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