Ather Energy Hiring for Experience Center Manager at Chennai, Tamil Nadu Full Time

you’ll be based at: Chennai

you’ll be Aligned with: Zonal Sales Manager

you’ll be A member of: Sales

What will i be doing at at Ather :
Meet pre-order test ride targets for the Experience Centre (EC)

To plan and implement marketing activities for the month to ensure enquiry and test drive generation

Manage, guide, and engage the Product Specialist team at the EC

Prepare a monthly roster and leave management for the Product Specialist team

Control and solve for any issues to avoid negative escalations from the EC

Conduct regular training and review sessions with product specialists

Provide superior customer experience through pitches/interaction with customers visiting the EC

Provide superior test ride experience to the customer by clearly explaining the features to focus on before the ride, and visual demonstration post the ride

Provide relevant information on Financing Options and Subscriptions to the customer

Enable and guide the customer to place a pre-order for the vehicle at the EC/inform about the option to pre-order online

Solicit customer feedback through the microsite, to ensure customer experience is constantly improving

Provide accurate information to ensure the customer leaves the EC with all questions answered

Provide customer feedback to aid in customer profiling

Provide a detailed delivery briefing to the customer and ensure a superior delivery experience

Ensure customer’s relevant details are updated on the FAME portal at the time of delivery. Follow-up on incomplete cases to ensure closure before deadline

Provide delivery feedback through the microsite to ensure the customer experience is constantly improving

Ensure all checklists and Standard Operating Procedures are diligently implemented to reduce contingencies. Ensure lessons learnt are integrated to improve the SOPs

Stay updated with industry information and competitor offerings

Constantly refresh product and accessory information to ensure accurate information is available to the customer

Ensure tools like Order Management System and Floor Staff Tool are updated in a timely manner so that accurate reports are generated

Quarterly audit of assets and upkeep of the EC

Some attributes that you bring to this role:
Understanding people – Good listeners who can adapt themselves to different situations and share feedback and suggestions openly and constructively

Convincing People – Amazing negotiators and persuasive communicators who can adopt perspectives that suit the situation, while also standing for ideas that support the organisation

Establishing rapport – Great at putting people at ease, making them feel welcome and connected to the product ecosystem & brand

Interacting with people – An obvious requirement for a Sales person! Go-getters who can network and interact with a host of people, within and outside Ather, and use this data to shape decisions

Managing tasks – Multi-tasking wizards who know the importance of planning, prioritising, and organising before jumping to execution

Team working – Encouraging team contributions in decision making, and driving work within and between teams

What kind of experience & skills do I need for this role? :
10 to 13 years of experience in Retail Operations

An automobile enthusiast with the passion to learn more about automobiles and what’s happening in the automotive world

Good communication skills in English. Ability to communicate in any other regional language is desirable

What should I have graduated in?:
A graduate degree in Science/Engineering would be ideal but can be overlooked if the candidate is confident in the know-how of technology