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Barclays Hiring for Operations Analyst – Contract Support at New Delhi Full Time
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Job Title: Operations Analyst – Contract Support
Location: Noida
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
Introduction:
Customer Service Analyst in the Service Management functions of Procurement. The Analyst will be part of a Global Helpdesk team supporting day-to-day customer queries relating to invoices, payments, purchase orders and supplier on-boarding. The Analyst is expected to become familiar with the end-to-end invoicing and purchasing workflow, policy and procedures. The Analyst will be required to provide assistance to client queries received through multiple channels (telephone and email) in a timely and professional manner.
What will you be doing?
- Essential experience of end to end Purchase to Pay (P2P) process and systems, especially in the area of Accounts Payable domain with query management
- Take the ownership to manage all queries received on Service Desk
- Process daily email/call query allocation
- Answer business users or vendors queries through telephone and email.
- Ensures that the Global Helpdesk meets SLA targets.
- Liaising across Procurement functions to resolve business queries.
- Assist in user training on the Procurement systems, policy and procedures
- Have eye to detail experience and understanding for managing business expectation
- Very sound reporting skills where can extract reports from SAP, Coupa systems
- Identify root cause behind issues and implement necessary solutions.
- Drive efficiencies and identify process improvements.
- Raise incident (ticket) on behalf of the users as and when required.
What we’re looking for:
- Minimum few years of Accounts payable experience is required
- Good MS Excel skills and working knowledge of Pivot tables and lookups
- Good understanding of the end to end workflows for invoicing & payments and AP understanding is must
- Experience of dealing with demanding and urgent queries/escalations from internal & external clients
Skills that will help you in the role:
- Commerce Graduate is preferable
- Able to cope with clients from different background and regions globally over the phone or email
Where will you be working?
Noida
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.