Brad Contech Solutions Pvt Ltd Looking For Salesforce Service Cloud Engineer at Hyderabad, Telangana Full Time

Perform Code Review and Code Optimization on APEX

Perform Impact analysis

Must perform configuration and customization

Analyse and implement industry best practices

Understanding of Customer Service systems, processes and self-service applications like IVR.

Participates in technology testing, evaluation and selection of contact center products, equipment, vendors, and services.

Work towards modernisation of the Contact Center and be abreast with the latest technology stack in the space.

Communicate with senior leadership regularly project status, potential delays, and any timeline changes

Engage with stakeholders to evaluate requests, confirm scope, and prioritize tasks

Skills Required:

Must have Service Cloud certification

Must have SFDC Configuration including but not limited to Workflows, Validations, Approval Process etc Security Model, Data Model

Must have Salesforce Service Cloud Technical/Functional Skills

Must have sound implementation knowledge of Service Consoles, Live Agent Knowledge, workflow rules, validation rule, approval process, reports and dashboards

Must have Hands on Customization APEX, Visual Force, Triggers, Batch, Schedule Apex, VF Components, Test Class

Analytical bend of mind. Capability to identify unique customer behaviour from large amount of data

Must have worked hands on in setting up, configuring and customizing, maintaining and triaging issues related to any of the contact center systems like IVR, Agent Dashboard, Chatbots etc.

Exceptional verbal and written communication skills; effective listening skills;expertise in setting and managing IT teams and customer expectations