British Council Hiring for Customer Care Executive at Noida Full Time

Customer Services:

· To be the first point of contact for IELTS online Exams-customer related enquiries and transactions (Including guiding potential candidates on registration process, Features of IELTS online exam, processing of Refunds/transfers and/or cancellations).

· Provide customers with information and take the query towards effective resolution.

· Create (Account and Case/Opportunity) on salesforce and update necessary data sheets.

· Maintain the agreed British Council quality standards on each customer interaction.

· Handle and Manage Candidate/Customer complaints by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Operations:

· Manage 3 key steps of customer journey (Pre-test /Test day management and Posttest related activities) as defined in process maps.

· Ensuring various timely reports related to the customer journey are maintained and reconciled on regular basis.

· Ensuring all exams are conducted effectively by managing various operational processes like (Examiner planning/ Test day support/ candidate reconciliation on test day/ declaring results on time etc.).

Job Type: Full-time

Salary: ₹200,000.00 – ₹350,000.00 per year

Schedule:

• Rotational shift
• UK shift

Education:

• Bachelor’s (Preferred)

Work Remotely:

• No

Speak with the employer
+91 9711120738