Capline Services Pvt Ltd Hiring for Customer Support Specialist at Noida Full Time

JOB DESCRIPTION

• Designation: Associate & Sr Associate
• Exp: 1 – 5 Years
• Salary: 3 LPA to 6 LPA
• Week Off: Saturday & Sunday Fixed Off
• Notice Period: Immediate joiners required / 15 days preferable
• Shift: Night Shift

About Us: Capline Services is one of the topmost medical billing outsourcing companies. We are a rapidly growing international KPO based in Noida, having headquarters in the U.S.A. Founded in 2016, we are now a family of more than 400+ highly motivated minds who work in collaboration to help dental practices reach their goals.

Job Brief: We are looking for experienced professionals who can create and nurture long term relationships with customers by providing great customer service & satisfaction. In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them.

Roles & Responsibilities:

• Answering inbound & outbound calls of clients & customers
• Client interaction & coordination
• Providing best customer service & working on quality scores simultaneously
• Attention to details and ability to analyze and interpret data
• Need to maintain Accuracy in Reports
• Ability to work effectively in a team environment

Note: Note- Above mentioned KRA’s are not limited & are subject to change as per process/organization requirements

Requirements

• Excellent in English Communication Skills
• Proven experience in International voice process (preferably in US)
• Proficient in email writing and on chat process.
• Problem-solving aptitude.
• Able to work on Google Doc and G-Sheet.
• Ability to work well with a team.

Perks & Benefits

• Health Insurance Coverage
• Disability Insurance
• Leave Encashment
• Sat & Sun weekly off
• Salary on time
• Reward & Recognition
• Employee Engagement

Job Types: Full-time, Fresher

Salary: ₹300,000.00 – ₹650,000.00 per year

Benefits:

• Food allowance
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Night shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Shift allowance

Experience:

• international voice: 1 year (Preferred)

Speak with the employer
+91 6287094967