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Private Jobs / Private Sector
CAPSTONE GLOBAL Hiring for Urgently Required Customer Service Executive at Thiruvananthapuram (Trivandrum), Kerala Full Time
Capstone is a global full-service government contracting company. We have international offices held in Australia, Canada, India, Middle East and the United Kingdom. Our headquarters is based at Philadelphia, PA. Serving the North and South American markets. A majority of our work is done through partnering with commercial companies to provide services and goods to the U.S. Federal government.
Capstone is an in-house solutions firm for government contracting. Our core competencies include providing goods and services to the Federal Government at the most cost-effective prices and providing unmatched customer service to ensure each request is fulfilled as expected. With that being said, our procurement team handles each contract through the full bidding cycle.
Job Description:
JOB PURPOSE:
The functions of the Client Service Assistant is to :
Achieve and maintain client satisfaction through in depth understanding of their requirements and offer timely solutions in line with corporate objectives. Follow through internally to ensure deliverables are met and challenges resolved while maintaining top notch communication with the customer.
MAIN DUTIES AND RESPONSIBILITIES:
(Key Results areas)
Support the Sourcing team by performing strong analytical and research capabilities throughout the strategic sourcing process. Conduct self-directed research, market trend evaluation, and gain effective commodity expertise.
Develops and maintains an effective working relationship within assigned team to ensure team based approach is effective and productive.
Suggest sourcing plans by reviewing previous customer buying history, market conditions, and product specifications.
Strong customer focuses and has the ability to provide exceptional customer service. Should be a strong team co-coordinator, possessing a collaborative approach and excellent communication and organizational skills.
Demonstrating visible cost savings, by pro-actively delivering sourcing solutions to the team.
Actively involved in conducting sourcing selections, supplier negotiations which results in reducing the total product cost and meet corporate objectives.
Proactively initiate action, as required, to identify sourcing problems which might adversely affect project requirements/schedules.
Analyse every quote, to ensure for completeness and accuracy, suggests possible revisions, and forwards to client with all details and solutions.
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Develop and maintain specific knowledge and expertise, as well as familiarity with general market conditions and trends. Conduct negotiations with contractors to establish contract terms, mitigate risk etc
Meet tight quote deadlines through teamwork.
Deal quickly and efficiently with customer enquiries or issues.
Develops new accounts, maintains records, reports and performs work processing assignments and related duties.
Develop and implement new systems, procedures or working practices to improve customer service efficiency.
Troubleshoot and practice damage limitation exercises in worst case scenarios.
Functional Area:
ITES/BPO/KPO/Customer Service
Candidate Requirement
COMPETENCY REQUIREMENTS:
(Behavior, attitude, capabilities)
Attitude
The candidate must be ambitious and motivated to work in a result-oriented environment.
Behaviors and Characteristics:
Self-confidence
Flexible and Open-minded
Commitment to learning and acquiring new knowledge and skill
Customer-focused.
Experience:
1 – 4 years