Citigroup Hiring for CCB EMEA Remediation Lead at Mumbai, India Full Time

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment

• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally

• Provide people management and development responsibilities and ensure team service level standards are met

• Liaise with Compliance department and senior management within business units supported

• Oversee all the remediation project across EMEA (CAPs, Remediation project)

• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program

• Monitor account refresh activity daily to ensure regulatory/document requirements are met

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Ability to manage teams.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Continuous improvement program

• Lead on behalf of region in all remediation and CAP related projects

• Proactively review metrics and KPI’s to identify emerging trends and Opportunity for Improvement

• Conduct root cause analysis on past data and isolate any recurring trends

• Devise Plan for continuous improvement in quality of reviewers through Huddles/Trainings as appropriate.

• Plan for an audit, including identifying gaps in critical processes and advise Controls team accordingly

Process Framework Management

• Take complete ownership of the process framework for region

• Participate in change controls forums and tracks the Policy/Process changes and its impact to Operations team

• Assess impact of new changes and provide inputs to KYC initiation teams

• Pro-actively update Procedure’s checklist if any

Additional Job Description

Knowledge/Experience:

Required

• A proven track record with at least 8 years of relevant KYC/AML experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory)

• Compliance, Audit and Regulatory experience

• Ability to perform reviews of processes and identify issues/ gaps

Preferred

• Strong Operations experience desirable

• Global experience would be beneficial

Qualifications:

• Bachelor’s Degree or higher with at least 10+ years’ experience in relevant domain

• AML/KYC Certifications like ACAMS preferred

Skills:

• Exhibit strong written and verbal communication skills.

• Possess the ability to work with various Stakeholders/Senior management and build and maintain effective working relationships

• Ability to manage team level processes and deliver presentations

• Ability to proficiently use MS Office products, particularly Word, Excel, PowerPoint

• Influence/negotiation skills, strong analytical, Project Management, time management skills, excellent attention to detail

Competencies:

• Ability to multi-task and work independently

• Ability to work to tight deadlines as part of a team

• Exhibit quick decision making

• Ability to interact with Auditors, Compliance and Independent Controls Groups as required

• Exhibit good attention to detail while focused on delivery

• Ability to work on several initiatives concurrently and cope with changes in priorities

• Proactive and “no surprises” approach in communicating issues and strength in sustaining independent views

Job Family Group:

Compliance and Control

Job Family:

Business KYC

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.