Ecotown Diagnostics Hiring for Customer Service Assistant at India Full Time

We are searching for patient and attentive customer care associate to join our bustling organization. You will be required to field scheme-related queries from customers, provide pre-authorization for medical treatment, and outline information regarding co-payments. You should also advise current and prospective members about the most suitable plans based on their needs.

To ensure success as a customer care associate, you should be able to process and disseminate vast amounts of information. An outstanding Health Care Customer Service Representative will possess an aptitude for learning and continual development.

Health customer care associate Responsibilities:

· Familiarizing you with and remaining up-to-date with changes in our plans and tariffs.

· Greeting customers in a friendly, professional manner using the suggested script.

· Answering telephonic and e-mail inquiries in a timely manner.

· Deferring queries to your line manager if you are unable to answer them.

· Furnishing members and health care practitioners with details regarding members’ benefits.

· Granting pre-authorizations for medical treatment, if covered.

· Advising members of outstanding co-payments.

· Cancelling members’ plans upon their request, or due to recurrent non-payment, if directed by your line manager.

· Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.

Job Type: Full-time

Salary: ₹30,000.00 – ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Education:

• Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Kannada (Preferred)

Speak with the employer
+91 9513112104