Elica PB India Private Limited Hiring for Key Account Manager – Customer Service at Pune Full Time

Job description :
Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.
Main Job Tasks and Responsibilities

• Co-ordinate with customers
• Call handling
• Direct the daily operations of the customer service team
• Call and Technician routing to solve customer issues.
• Tagging calls in CRM from complaint registration to resolution.
• plan, prioritize and delegate work tasks to ensure proper functioning of the department
• review customer complaints
• track customer complaint resolution
• handle customer service issues
• monitor accuracy of reporting and data base information
• analyze relevant data to determine customer service outputs
• co-ordinate and manage customer service projects and initiatives

Key Competencies

• communication skills
• customer service focus
• supervisory skills
• problem analysis and problem-solving
• planning and organizing
• initiative
• flexibility

Education and Experience

• Relevant bachelor’s degree
• Service experience – 5 years in relevant industry
• In-depth knowledge of customer service principles and practices
• proficiency in MS Office applications, CRM
• product knowledge

Job Type: Full-time

Salary: From ₹45,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 5 years (Preferred)
• Customer service: 5 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Remotely:

• No