Etech Global Services Hiring For Proactive Monitoring – Remote at Gandhinagar, Gujarat Full Time

We are hiring for one of the topmost SaaS-based in the US which is associated with Etech.

What is the client software?

The client product is a SaaS (Software as a Service) platform to help companies learn about their customers’ feedback about their products and services. This domain is called CEM (Customer Experience Management).

What We Offer:
Transportation allowance

Canteen Subsidy

Night Shift allowance as per process

Campaign Allowance

Health Insurance

Tuition Reimbursement

Incentive components campaign wise

Work-Life Balance Initiatives

Rewards & Recognition

What You’ll Be Doing:
As a Support Analyst, you will be assigned to multiple projects, different processing reports.

You will be responsible for updating and maintaining the Quality of all the Monitoring Sheets of projects.

Monitor all project activities and progress towards achieving the necessary project output.

Timely communicate and coordinate with the project team, in the case of any discrepancy with expected

Recommend further improvement of the logical framework.

Prepare and maintain issue logs across all the projects.

Perform other related duties as required.

Interpret data, analyze results using statistical techniques and provide ongoing reports.

Identify, analyze, and interpret trends or patterns in complex data sets.

Locate and define new process improvement opportunities.

We Expect You To Have:
BCA/MCA/BE/MSC(IT/Computers)

Excellent verbal/written communication skills

Great Problem-solving skills

Maintain Data-Quality and Integrity

Former monitoring experience in SaaS (Preferred but not must)

CSS, JavaScript, HTML, XML and Manual Testing

Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers. Ability to work independently & able to exercise strict confidentiality.

Job Title : Proactive Monitoring – Remote

Department : ETS – Medallia

Location : Gandhinagar