FIS Global Hiring for Service Delivery Analyst Senior Mainframe (4 8 Yrs) Pune at Pune, Maharashtra, India Full Time

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate’s Degree Travel Percentage : 0% JOB Description – Mainframe Service Delivery Analyst Senior Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions! What you will be doing As part of the Mainframe Transactions Processing team you will be responsible for providing technical leadership to the team, managing escalations, providing technical solutions, performing support activities required to maintain high level of availability and stability for one or more applications including incidents/problem analysis and resolutions, change deployment and certification, application performance, application operations management and development support. What you bring:

• 10 -15 years of experience in IBM Mainframe technologies
• L2 and L3 production support experience on IBM Mainframes
• COBOL / Assembler skills
• JCL
• VSAM & DB2
• Automation experience
• Excellent problem solving and communication skills
• Experience of Financial Services industry.
• Experience of matrix management of resources.
• Able to recognize and articulate project risks and issues for others to understand.
• Takes ownership and pride in delivery of high quality projects.
• Able to build trust, willing to express opinions in debates, buy into decisions showing commitment and be accountable.
• Experience or understanding of ITIL Service Management principles at a basic level.
• Strong work ethic – pride in professionalism, responsibility and highly proactive
• Achieving Excellence. Leads by example. A ‘can do’ positive attitude.

Good to have

• Technical Lead experience in Mainframe support projects with experience of leading the Bridge calls for production support incidents
• SAS and/or REXX experience would be an added advantage

• Payments and/or Banking domain experience

GENERAL DUTIES & RESPONSIBILITIES

• Provides 24X7 support on Mainframe applications.
• Work in morning, evening and night shifts and on weekends on rotation basis.
• Provides technical support activities for a software production processing environment.
  • Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
  • Detects, diagnoses and reports related problems.
  • Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
  • Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
  • Creates and maintains complete documentation relative to the support of application software.
  • Provides twenty-four hour support for applications and supporting software.
  • Provides consultation to internal users with regard to software capabilities and use.
  • Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
  • Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
  • Assists development teams in requirements definition, system design and delivery of projects.
  • Verifies technical specifications for development projects.
  • Acts as project liaison/Services Delivery advocate on projects.
  • Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
  • Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
  • Conducts production support validations/certifications and accepts turnover from development.
  • Provides standardized operational reporting metrics to business as well as information technology management.
  • Monitors and maintains product availability, capacity and performance for products based on defined service level.
  • Provides support to the application security functionality and related administrative and audit services.
  • Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
  • Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.
  • Other related duties assigned as needed.

EDUCATION REQUIREMENTS
Bachelor’s degree in Engineering
GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Strong knowledge of Cobol and JCL
• Knowledge of DB2 SQL, VSAM, SAS, Assembler (any) would be plus.
• Knowledge of Payment domain would be a plus.
  • Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels
    • Requires a working knowledge of applications and utilities used by supported products
    • Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
    • Ability to demonstrate interpersonal and teambuilding skills and manage conflict
    • Ability to understand and apply concepts
    • Ability to analyze and solve problems using learned techniques and tools including escalation practices
    • Skilled use of Microsoft Office package and related software applications is required
    • Team skills, including the ability to establish and maintain effective working relationships
    • General business skills, industry knowledge, financial management and planning skills
    • Strong analytical, statistical and problem solving skills
    • Ability to utilize judgment in decision making process and decisions related to job tasks
    • Strong organizational skills and ability to handle multiple tasks and meet deadlines
    • Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

FIS JOB LEVEL DESCRIPTION
Advanced professional individual contributor role with broad understanding of their area of expertise. Resolves complex issues requiring in-depth knowledge and skills. Exercises judgment in decision making, determines approach, methods and procedures to use on new assignments. May coordinate and guide the work of others. What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass