Fiserv Hiring for Processing Specialist at Thāne, India Full Time

About the Business

We’re Fiserv, a global leader in Fintech and Payments, enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so our customers, members and consumers can move money when and where they need it, at the point of thought. Our aspiration is to move money and information in a way that moves the world.

As a FORTUNE™ 200 Company and one of FORTUNE Magazine World’s Most Admired Companies for the 8th consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Position Title:

Processing Specialist

Department:

Operations – Digital Messaging

Job Description:

This position is an exciting opportunity to interact with live customer wherein you will chat with customers, resolving their credit card related queries. Requires strong customer service expertise, communication and decision making skills.

Job Responsibilities:

• Provide customer support via live chat.

• Identify and address customer needs with a goal of complete satisfaction

• Follow company communications guidelines and procedures.

• Recommend improvement in the processes to bring efficiency in the process.

• Achieve good productivity number, CSAT and other parameters above benchmark to be competition

Skills/Experience:

• Excellent written, verbal, and interpersonal communication skills

• Proficiency and accuracy in typing, minimum typing of 30-40 word per minute

• Ability to organize and follow-up multiple tasks / details with accuracy and timeliness

• Ability to work flexible hours (including night shift) with rotational week-off

Education: Graduate

Preference: Chat experience but not mandatory

Additional Benefits:

• Additional amount over and above the salary in form of shift allowance

• Home pick up and drop