GATI Hiring for Customer Service Quality Analyst at Nāgpur Full Time

Role Title : Quality Analyst

Experience : 2 Years & Above

Qualification : Minimum Graduate

Job Description

We are searching for a qualified applicant with a degree in any field. The Quality Analyst is in charge of evaluating the efficiency of each customer care professional. Quality assurance checks on phone conversations, emails, and chats are performed by the analyst. Customer contact activities are reviewed and graded for technical perfection, adherence to rules and procedures, and apparent soft skills. The analyst may provide measures to assist in determining the customer’s overall experience with the contact event. Audits and assess recorded voice calls, messages, and chat discussions against specified agent performance scorecards, assess clients’ satisfaction levels with the interaction event, analyses caller meetings for adhesion to rules and procedures, and use soft skills to successfully resolve issues, comprehends published quality standards and applies those rules to the assessment process, and reviews scorecard outcomes with management.

Job Type: Full-time

Salary: ₹2.50 – ₹2.80 per year

Benefits:

• Flexible schedule
• Health insurance

Schedule:

• Day shift

Education:

• Bachelor’s (Preferred)

Application Deadline: 30/04/2022