HDB Financial Services Limited Hiring for Collection Manager – Recovery at Calcutta Full Time

Key Skills Required:

• Managing and monitoring delinquent account collection for the assigned portfolio.

• Managing a team of Field Officers.

• Required Strong experience In Personal Loan product

• Managing field visits on timely basis

• Appointing, managing & developing collection vendors to ensure collections from delinquent customers.

• Ensuring call centre activities are supported by robust field management.

• Preparing MIS reports to provide feedback to seniors, viz. Collection work flow

• Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions.

• Putting vendor management in proper shape to ensure smoother operations.

• Formulating various processes related to customer services in initial phase and their compliance.

• Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.

• Graduate

• 4-6 yrs of relevant experience.

• Good communication and pleasing personality.

• High level of Self Drive/Enthusiasm.

• Strong analytical and problem solving skills.

• Strong decision making skills.

• Strong inter-personal skills.