Log In
Sign Up
Private Jobs / Private Sector
Headways Career Hiring for TECHNICAL SUPPORT ENGINEER at Chandigarh, Chandigarh Full Time
Headways Career is a Team of young Entrepreneurs aspire to evolve into Total HR Solutions located in Chandigarh which provides platform for job seekers to start off their career and help the companies to recruit the best candidates by supplying manpower across PAN India to all the Industries and verticals.
Job Description:
These duties include, but are not limited to, the following:
Provide product related support to ship/office staff.
Provide support to users related to IT hardware and software, through phone, web, WhatsApp & email.
Manage end-user client relationship on a day to day basis.
Maintain a knowledge base of known defects, issues, process, techniques etc.
Update and manage problem tickets appropriately
Learn and be proficient with advanced user configuration options
Be able to deploy applications and troubleshoot defects
Ability to understand the client’s business requirements.
Able to determine problems and deliver known solutions with a high level of customer satisfaction.
Provide 24/7 coverage, work in alternating shifts of day, evening and night.
Occasional travel/sail required for onsite implementations on vessel or office.
Provide trainings/demonstrations of company products to international clientele.
Job Types: Full-time, Regular / Permanent
Salary: 17,500.00 – 25,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Work from home
Schedule:
Rotational shift
Supplemental Pay:
Shift allowance
Education:
Bachelor’s (Preferred)
Work Remotely:
Temporarily due to COVID-19
Functional Area:
ITES/BPO/KPO/Customer Service
Candidate Requirement
These duties include, but are not limited to, the following:
Provide product related support to ship/office staff.
Provide support to users related to IT hardware and software, through phone, web, WhatsApp & email.
Manage end-user client relationship on a day to day basis.
Maintain a knowledge base of known defects, issues, process, techniques etc.
Update and manage problem tickets appropriately
Learn and be proficient with advanced user configuration options
Be able to deploy applications and troubleshoot defects
Ability to understand the client’s business requirements.
Able to determine problems and deliver known solutions with a high level of customer satisfaction.
Provide 24/7 coverage, work in alternating shifts of day, evening and night.
Occasional travel/sail required for onsite implementations on vessel or office.
Provide trainings/demonstrations of company products to international clientele.
Job Types: Full-time, Regular / Permanent
Salary: 17,500.00 – 25,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Work from home
Schedule:
Rotational shift
Supplemental Pay:
Shift allowance
Education:
Bachelor’s (Preferred)
Work Remotely:
Temporarily due to COVID-19.
Qualification:
Any Graduate