Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will:
1st – 2nd Line Production Support for the domain
Incident Management, ensuring all root causes are followed up with engineering / vendor
Deliver an Infrastructure and software provisioning for the domain
Be part of capacity and performance management capability for the domain in conjunction with engineering
Ensure SLA commitments are met, and escalate accordingly
Ensure ISR policies and procedures are adhered to
Work with Engineering and operations to ensure our environment is monitored appropriately and healthy.
Requirements
To be successful in this role, you should meet the following requirements:
Relevant product knowledge including knowledge of VMware technologies & products, scripting, automation. (Vmware 6.x, powercli, powershell)
Deep technical understanding of IaaS, PaaS, software defined networking and Virtualisation
Existing proven technical skills covering Vcenter, Vrops and VRa/Vro skills highly desirable
Experience working in relevant environment/s, i.e. It infrastructure support, experience working in relevant market/context, i.e. Cloud Services and Virtualisation
Past working experience in a relevant role, i.e. Worked in a similar role before in a global organisation and in virtualisation technologies, automation, Storage, networks
Experience of using relevant software packages, i.e. Global service desk
Availability to work the shift pattern required for this role, i.e. Availability to be on a call out Rota is needed for this role
Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently
Supported project teams/managers, showing an understanding of the basic principles of project management
In addition to the details listed above, the ideal candidate will have worked as part of a Global Support team, and be customer focussed.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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