Indigo Airlines Hiring for Consultant – Customer Services Training at Gurgaon Full Time

1. Participate in the periodic training needs analysis for customer service skills across IFS and AO&CS

2. Assist in the development and rollout of timely as well as effective & innovative Advanced Customer Service training solutions to address the above stated gaps across IFS and AO&CS (every quarter). This would require training to be done at stations & bases across the network (every quarter)

3. Ensure that all new hire staff (AO&CS) attend Basic Customer Service training within 1 month of joining

4. Responsible for ensuring that Ab Intio batches attend timely & effective Basic Customer Service training within defined timelines & standards

5. Participate in the development and updation of Customer Service Procedures for IFS as well as AO&CS

6. Ensure the processing and consolidation of all training records pertaining to Customer Service Training.

7. Upskill & develop self on related professional skills

8. To be aware of the developments in the field of learning (especial focus to Customer Service) through research and networking.

9. Be available to the Human Resources Recruitment during preliminary interview phases for Cabin Attendants and Airport Operations

10. Successfully undertake Grooming Train The Trainer program and assist the CLD grooming team in conducting grooming audits/training, as required, across the IndiGo network

11. Multiskill self into any other related softskills as required by the organization and at the discretion of the Manager – CLD (Soft Skills & Leadership Training)

12. Will be expected to travel across the network to perform responsibilities of as Instructor Customer Service Training and as required by the Manager – CLD (Soft Skills & Leadership Training).

13. Duties are not limited to the above and some duties can be delegated at the discretion of the Manager – CLD (Soft Skills & Leadership Training)

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives”