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Private Jobs / Private Sector
Infahs Hiring for CUSTOMER RELATIONSHIP EXECUTIVE at Srīnagar Full Time
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We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
LOCATION
Srinagar
EMPLOYMENY TYPE
Probation
What You’ll Do
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Build relationships with key employees among customers
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Create plans to address clients’ business needs
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Advise clients on creating profitable processes.
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Act as point of contact for complaints and escalate issues as appropriate.
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Study competition to find new ways to retain customers
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Set sales and revenue targets and work diligently to meet them.
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Collaborate with internal teams (e.g. sales, senior management) to address customers’ needs
REQIREMENTS
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BSc/BA in Business Administration, Marketing or a related field
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Background in customer service; industry knowledge is a plus
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Proven track record of meeting and exceeding targets
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Experience tracking relevant KPIs (e.g. customer satisfaction)
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Proficient in MS Office, with working knowledge of CRM platforms
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A customer-oriented attitude
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Excellent communication and negotiation skills
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Problem-solving aptitude
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Ability to work well with a team