InspectHOA Hiring for Customer Support Analyst at Remote Full Time

About Us

InspectHOA is a California-based property technology startup building next-generation technology for Homeowner Associations (HOAs). The real estate space is undergoing a once-in-a-lifetime transformation, and HOAs will not be left behind. There is a huge opportunity for improvement in efficiency and transparency. Today, our technology is used by some of the largest prop-tech companies in the space.

Our ultimate goal is to become the operating system that sits on top of all market players (buyers, owners, lenders, title companies, lawyers, investors, and more) that have to interact with HOAs.

We have spent the last 12-18 months developing our product and fine-tuning it to find a strong product-market fit. We have proven there is a significant demand for our services and have secured a solid capital investment from leading venture capitalists and angels from California.

Our team is fully remote and based in the US, EU, and India.

What will you do?

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

We are looking for:

• The candidate should have excellent English Communication.
• Available for working at US Shift
• Should be result-oriented.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

• High school diploma

We offer:

At InspectHOA we are deeply committed to investing in our people, training, benefits, and overall culture.

• Competitive compensation with stock options
• Opportunity to be an early employee in a VC backed company
• Remote working/Flexible Timings
• Intellectually stimulating environment with colleagues in the US, India, and Bulgaria

Work Remotely

• Yes

Job Type: Full-time

Salary: ₹20,000.00 – ₹40,000.00 per month

Schedule:

• Night shift
• US shift

Application Question(s):

• What is your current in hand salary?
• What is your salary expectation?
• Are you comfortable working in night shift? 09:00 PM – 06:00 AM?