IT service company Hiring for Salesforce Admin at Hyderabad, Telangana Full Time

Full Job Description
o Experience supporting Sales Cloud, Service Cloud, Commerce Cloud, Field Service Lightning, Community Cloud and/ CPQ
o Hands on experience using Salesforce APIs and 3rd-party integration using integration techniques -REST, SOAP APIs, Auth and Single Sign-On o Experience suppor
o Certifications: Salesforce platform (Admin 201 or 301 certifications preferred

JD –
It’s a Permanently WFH Opportunity.
Work Timing – 6.30 PM to 3 AM

Perform administration Salesforce instance and security settings.
Key areas of support include user management: user setup/deactivations, roles, profiles, permissions, public group creation, etc
Identify and diagnose end user problems in a timely fashion.
Support tickets may relate to changes in both test and production environments including: Salesforce configuration changes, Salesforce Process Builder Workflows or Flow, page layout changes, reports, dashboards, workflows, etc.
Liaise with end users and stakeholders to identify and gather requirements.
Provide end user training for new features or enhancements as needed.
Engage in discussions with business stakeholders to identify and prioritize requests
Familiarity with Lightning App Builder and Lightning Component features
Follow Carbon best practices for software development, data integrity/security, technical documentation, and release management.
Assist with Carbon’s data maintenance including diagnosing data integrity issues and completing bulk imports of data. Leverage Workbench and Salesforce Inspector as needed.
Mange release management process for team including collaboration with other IT teams
Assess impact of SFDC Quarterly release updates and present key findings to team
Execute unit/regression testing to verify the stability and functionality of the application
Maintain documentation and records of application changes and RCA
Perform impact analysis on SF apps for Salesforce Quarterly Release updates

You have…

Bachelor’s degree in Computer Science or Software Engineering or equivalent experience.
Prior Admin experience
Experience supporting Sales Cloud, Service Cloud, Commerce Cloud, Field Service Lightning, Community Cloud and/ CPQ
Efficient in using Lightning Process Builder, Flow Builder, Chatter and Quick Action
Hands on experience using Salesforce APIs and 3rd-party integration using integration techniques -REST, SOAP APIs, Auth and Single Sign-On
Experience supporting B2B Commerce, payment gateways and product offerings
Enterprise application integration tool experience like Dell Boomi or Mulesoft
Certifications: Salesforce platform (Admin 201 or 301 certifications preferred)

Necessary knowledge, skills, and abilities…

Strong problem-solving skills
Fluency in spoken and written English
Ability to complete assignments in a timely and efficient manner.
Ability to work independently to prioritize and manage multiple tasks
Self-starter, ability to work with minimum supervision
Track record of being proactive in solving issues
Team Player – This role is part of a much larger global team
Demonstrate reliability and integrity
Take pride in work deliverables; attention to detail is a must

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