KFC India Hiring for Sr Product Manager at Gurugram, Haryana, India Full Time

Here, everyone gets a seat at our table. We feed our people’s potential – to be their best selves, make a difference and have fun. Together, we can be part of something truly extraordinary.

BRINGING IT TO THE ROLE

We are seeking an entrepreneurial & experienced Senior Product Manager to join our growing Digital & Technology (D&T) organization.

The Digital & Technology organization is responsible for building the next generation of best-in-class digital & store experiences for Millions of customers and thousands of team members across India and Partner Countries for KFC.

As a Senior Product Manager, you will be responsible for driving the product vision, strategy and execution on some of our key focus areas and delivering delightful experiences (online as well as at our stores) for our customers and employees in India and other key markets. Your mission will be to identify the most critical business and customer problems to solve and then take resulting product ideas from conception, through validation, to successful roll-out, followed by iteration and scaling as per business needs. This will include working closely with peers and other leaders (internally and globally) across analytics, marketing, operations, business development, finance as well as working closely with franchise partners and their leadership, strategic partners and multiple technology vendors.

• Analyze Voice of Customer and data from varied internal / external sources, competition and industry to identify problems and opportunities, emerging trends and areas for product and technology improvement and innovation.
• Build and prioritize hypothesis and drive the right activities to validate / reject ideas and hypothesis. Conduct agile testing / experiments to ensure that we define and build what is right for the customer / business. Obsess over a customer centric design (storyboards, personas, prototyping) by working closely with multiple stakeholders and cross-functional teams.
• For your areas of ownership, build a customer-obsessed product / technology strategy and execution roadmap – for the short term to get quick wins and for the mid-to-long term to ensure sustainable customer happiness and solid business impact by continuously improvising product proposition and relevance.
• Develop detailed product requirements documents, user stories, sprint plans and milestones, and work collaboratively with internal teams and 3rd parties to determine appropriate development & release / rollout plans, the best implementation and deliver on quality and as per timelines.
• Define success metrics for each technology, capability and experience. On an everyday basis, track key product funnels and success metrics and identify continuous areas of improving the experience basis a strong data-driven mindset. From time to time, work on creating compelling business cases in partnership with cross-functional teams and drive business case dialogue with franchise partners.
• Be the evangelist and owner of all communications and presentations across the organization for your product & technology portfolio, including internally as well as with franchise partners and globally with other markets.
• Work closely with the Global D&T team in terms of working on the priorities and aligning on the market specific initiatives well in advance and to comply with the global governance model.
• Continuously communicate, influence and collaborate with Franchise partners ensuring transparency, alignment and accountability across the ecosystem.

We are looking for someone with a :

• MBA or a M.S. + a bachelors degree preferably in either of engineering, design, analytics, psychology or a sciences major
• 6-8 years of experience in Product Management (of which at least 3+ years building consumer-tech or store technology products) in an eCommerce / Retail / QSR company, with relevant experience of building and deploying products at scale.
• Experience of building & launching a few AI products is a plus (Recommendation, Personalization, Chatbots, Machine Vision, etc.)
• Also, preferably experience of working in or with eCommerce, Food aggregators and / Or leading Retail companies.
• Passion around latest technologies (mobile apps, AI, store technology) and have a keen eye and understanding of what makes a good mobile experience. Deep experience of building & launching AI products is a plus.
• Obsession about customers – you place yourself in the position of your customers, feel their problems and are driven to design and make something amazing for them. You have driven user research and usability studies in the past.
• Extremely data-driven and comfortable in doing number crunching and harnessing data to drive actionable insights. You are detail-oriented and look at all product funnels on a daily basis.
• Confident communicator (oral, written and presentations) and are able to productively collaborate, influence and align cross-functional teams and partners to build the right experience for customers and employees.
• Self-driven and comfortable operating in an ambiguous environment and working with a strong partner ecosystem and can easily switch contexts as and when needed.
• Experience of understanding business needs and technology complexities.
• Strong ethics and integrity.
• Strong project management and planning capabilities with a mindset to drive timely and high-quality execution.
• Good understanding of API integrations, solution architecture and driving technical discussions with vendors.

BE ORIGINAL

It’s not just what you do at KFC. It’s the way you do it. Unapologetically you, undeniably original. As part of our Digital & Technology team, you’ll work with like-minded people who want nothing more than to succeed together. To tell our story and bring finger lickin’ good chicken to the world. We’ve got 26,000 restaurants in over 145 countries and territories, and your work will impact our global brand. There’s no time like the present to join us. You’ll be trusted to work in a way that suits you, to explore your ideas and have the freedom to make your mark on our iconic brand. There’s all kinds of potential here – you can explore new paths and choose where your career takes you. And whatever your journey looks like, we’ll help you get there, because we take your goals seriously. Limits? You won’t find them here.

WHO WE ARE

Take one man with a big idea, add 11 herbs and spices, grit, ambition and buckets of heart – you’ve got KFC. Since 1952, we’ve been bringing finger lickin’ good chicken to the world. But without our people, The Originals, none of it would be possible. Everyone at KFC is different. Unique. It’s what makes us special. We’ll always be original. And we welcome you join us; to bring it. Your energy, grit, spirit and story.