Labdhie Associates Hiring for E-Commerce Customer Service at Hyderābād Full Time

• Provide excellent & friendly customer service, promptly answer customer emails, and order inquiries & ensure the highest level of customer experience
• Utilize the Live Chat feature to help customers via live chat (must be able to work in a fast-paced environment)
• Answer customer service emails in English for order-related matters
• Check on customer orders, track shipment status, process customer returns, assist in order edits, problem resolution, stock availability, and communication with customers
• Answer product-related questions
• Communicate customer service order needs with the internal teams
• Compile return and exchange reports for internal teams to review
• Assist in creating shipping labels for e-commerce orders using Shopify & Shipstation
• Make sure guidelines, shipping/returns policies are met and respected.
• Resolve lost/ missing package issues by filling and closing claims with shipping carriers.
• Support E-commerce billing by closing customers invoices with our company ERP system.
• Process returns, exchanges, issue refunds, and make adjustments to orders according to customer’s request.
• File and maintain organized records and data entry for customers orders
• Use multiple web and data interfaces for order inquiries and processing.
• Enter, process, and adjust wholesale orders in our ERP system
• Set up style and color information in our ERP system

Qualifications

• · Microsoft Office: 3 years (Preferred)
• · Shopify: 3 years (Preferred)
• · Gorgias: 3 years (Preferred)
• · Shipstation: 3 years (Preferred)
• · Apparel Magic or similar ERP: 3 years (Preferred)
• · Customer service: 5 years (Preferred)
• · Proficient in English
• · Quick learner
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.

Job Type: Full-time

Salary: ₹600,000.00 – ₹1,200,000.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday
• Night shift

Application Question(s):

• Do you have a Laptop?
• What is your Notice Period in current Organisation?

Experience:

• Customer service: 5 years (Preferred)
• Shopify: 3 years (Preferred)