LAMBA ENTERPRISES Hiring for Customer Care Manager at India Full Time

Customer Care Team Handling

Meet with customer in case of highly dissatisfied customers

Complaints Resolution

Instant feedback/google rating Check

Social Media Escalations Complaints & Resolution

Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.

Prepares monthly reports on the status of customer satisfaction in the dealership, including

Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors

Maintains a case history file of all customer complaints and problems, documented with customer’s name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution

Reviews all post-sale service cases with the service manager once a month

Maintains a file of the dealership’s customer satisfaction achievements

Assists service customers during the morning service rush, when possible

Writes articles for customer newsletters

Attends sales, service and management meetings

Maintains a professional appearance

Other tasks as assigned

Job Type: Full-time

Salary: ₹25,000.00 – ₹30,000.00 per month

Schedule:

• Day shift

Supplemental pay types:

• Commission pay

Experience:

• total work: 4 years (Preferred)

Speak with the employer
+91 9529003816