Logical Solutions Ltd Looking For Immediate Requirement for CAD engineer Position at Hyderabad, Telangana Full Time

Job Responsibilities :

The primary role of an Application Engineer is to provide product support to customers by:

Managing technical support issues taken via phone, email, or web portal Utilize your expertise in SolidWorks products to assist customers with challenges they face in production.

Follow up on Service Requests and Software Performance Reports generated through support cases.

Ensure that response time and customer satisfaction surveys meet goals.

Research solutions and create knowledge base articles.

Conduct assigned training classes Train new students on SolidWorks products.

Make on-site customer visits

Travel to customer sites (10 20% of the time) to provide onsite support and training (occasional weekend and evening travel estimated less than 5% of the time).
Working with the sales team to accurately understand our customers requirements.
Progression into product demonstrations of SolidWorks to prospective customers.
Training of customers in the correct use of SolidWorks.
Working with a broad range of customers who use SolidWorks to design their products.

Responding to the needs of our customers to solve technical problems in using SolidWorks.

Reporting to the Technical Manager & Sr. Applications Support Engineer.