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Private Jobs / Private Sector
MBA Consult Hiring for Collections Officer at Noida Full Time
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The position implies interaction with clients/debtors via phone and reminding about late or missed payments in various levels of delinquency, recovering the money owed in as little time as possible. As a collections officer, you will be representing the client on the phone to the debtor.
Responsibilities
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Negotiate reasonable payment options
- Maintain accurate records about the customer payment status
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
Working tool
- Personal computer, stationary, and telephone
Qualifications/Requirements
- Minimum Diploma
- Experience as Desk Collection Staff
- Experience in working with targets and tight deadlines
- Must be proficient working within a team, as well as independently
- Working knowledge of MS Office and databases
- Excellent communication and people skills
- Apt in negotiating and persuading
- Ability to be polite and compassionate without lacking confidence
- Polite and sensitive towards people while also remaining committed to their purpose and persistent
Can’t find what you are looking for?
Please send over your CV and cover letter to career@mbacgroup.com. Maybe we will be able to find the best fit for you in our company together.