MindTickle Hiring for Customer Success at Pune Full Time

Mindtickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand value for dozens of Fortune 500 and Global 2000 companies and hundreds of the world’s most recognized companies across technology, life sciences, financial services, manufacturing, and service sectors.

With purpose-built applications, proven methodologies, and best practices designed to drive effective sales onboarding and ongoing readiness, mindtickle enables company leaders and sellers to continually assess, diagnose and develop the knowledge, skills, and behaviors required to engage customers and drive growth effectively. We are funded by great investors, like – Softbank, Canaan partners, NEA, Accel Partners, and others.

Job Brief

Mindtickle is the world’s leading sales enablement and readiness platform that gives you the power to

ramp up new reps faster, coach them effectively, keep them up-to-date, and create a culture of sales

excellence.

CSMs are the keepers of our client partnerships, ensuring that we deliver value to our customers every

single day. They are the primary contact for accounts post-sale and are responsible for the overall

success and renewal of assigned accounts.

CSMs have a deep understanding of the sales tech space. They also have solid mindtickle product

knowledge with a deep understanding of how the mindtickle platform can be deployed to support a

variety of use cases. CSMs work proactively to drive customer value and ensure that stakeholders are

achieving their desired outcomes. They use a metrics-driven approach to monitoring customer health,

which enables proactive intervention.

We see this role requiring an intersection of three key skills – Business Acumen & Problem solving,

Product Perspective and People Skills.

Business Acumen & Problem Solving:
Own book of business responsible for customer/product success and revenue growth.

Understand customers’ business and program objectives.

Understand and demonstrate value to the customer.

Drive product adoption and ensure exceptional user experience.

Discover and solve stated and not stated customer problems.

Manage the entire customer lifecycle – onboarding, planning and implementation, deployment, and ongoing usage.

Own all matters related to an account, including retention and upsell opportunities.

Product Perspective:
Manage account health and identify opportunities to improve product offering.

Act as the voice of the customer for other teams within mindtickle, in particular, the product team.

Understand the product philosophy and roadmap to be able to articulate these to the customers during discussions.

Use analytics to identify usage patterns and create metrics.

Develop a deep understanding of the mindtickle product. After all, you need to understand product capabilities to craft the perfect solution.

Educate customers on mindtickle best practices and self-service.

People Skills:
Work with cross-functional and cross-geographic teams to ensure customers realize their ROI, improve operations, scope new business opportunities, and identify areas for strategic growth

Manage customer expectations in terms of what the product can and cannot achieve.

Collaborate with customers and be able to see situations from multiple perspectives.

Required Qualifications:
0-3 years of customer-facing experience.

General athlete, jack-of-all-trades, and strong business acumen.

Highly analytical and data-driven, comfortable with difficult data/statistical concepts.

Comfortable with clients, able to strategically partner with customers.

Hungry and humble, low ego and willing to do whatever it takes to succeed.

Thoughtful, curious, and a problem-solver.

Personable and collaborative, able to work across teams and functions.

Does not need structure, eager to carve own path.

Our Culture

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, great learning opportunities & growth.

But what we enjoy the most about working here is probably the work itself and our colleagues. Check out our glassdoor page (4.8/5) to see why our employees love us.

Our culture reflects the globally diverse backgrounds of our employees along with our commitment to our customers, each other, and a passion for excellence.

To know more about us, feel free to go through these videos:
1. Sales Readiness Explained: https://www.youtube.com/watch?v=XyMJj9AlNww&t=6s

2. What We Do: https://www.youtube.com/watch?v=jv3Q2XgnkBY

3. Ready to Close More Deals, Faster: https://www.youtube.com/watch?v=nB0exreVU-s

To view more videos, please access the below-mentioned link:
https://www.youtube.com/c/mindtickle/videos

Mindtickle is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.