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This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Delivery Analyst
As a Customer Service & Operations Delivery Analyst, you’ll be analysing and interpreting how changes to the business operating model will impact existing procedures. You’ll provide recommendations and your expertise to a bank-wide stakeholder network, and you’ll be acting as an internal consultant to enable and inform effective standards, processes and controls.
Day-to-day, you’ll be:
We’re looking for someone with relevant knowledge of regulatory frameworks and specialist systems. With strong communication skills, you’ll be able to build robust working relationships with internal and external stakeholders.
You’ll also have experience in using project management methodologies, such as Prince 2 and P3M.
In addition, you’ll need:
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