NOKIA Hiring for Process & Quality Specialist at Noida Full Time

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams. Candidate will be part of Nokia Enterprise GSS Team working closely with all Enterprise Market Leads. Candidate will be responsible for Facilitate implementation of Quality Standards at various levels, Process Implementation and Checks, Practice Excellence & sending Communication across Enterprise Organization. Candidate will be able to generate meaningful analysis that can be presented to senior management on periodic basis. Also required to have excellent verbal and written communication skills and the ability to summarize and present Quality & Process changes in an organized,concise manner. They must be able to work independently and have the ability to interact with co-workers and management.

What you will learn and contribute to

As part of our team, you will:

• Plan the program quality assurance, management and improvement actions
• Prepares proactive Quality plans (e.g. project, program), arrangements and controls as required
• Support teams with development of quality methods and practices
• Facilitate implementation of Quality Standards at various levels
• Support identification of process improvement opportunities and convert them into specific projects and take corrective actions
• Analyze metrics to identify areas requiring attention
• Streamline processes and ensure compliance to ISO 9001 and TL9000
• Generate and present quality analysis to Management and leadership.
• Utilize Quality tools and techniques e.g. RCA / Continuous improvement /LEAN/Six Sigma, etc.
• Provide support on utilization and development of knowledge on Quality methods and tools
• Understand Quality system and responsible business area processes and in line with agreed standards e.g. ISO & TL9000
• Execute Quality & Continuous Improvement tasks such as lean and six sigma projects
• Interface and communicate with different teams within the organization on quality issues.
• Promote and develop Quality Culture and mindset within the organization
• Understand key market evolution from end-user perspective, customer positioning, revenues and cost models.
• Demonstrate a consistent understanding of how the organization generates profit and manages costs
• Have awareness of the key technologies used in the industry as well as of the Nokia Portfolio offering (products, solutions and services).

Your skills and experience

You have:

• 8+ Years of experience & Strong Quality Standards Understanding
• MS Excel and ppt (Excel Pivots, Lookups, charts, Macros etc.)
• Good Communication, Analytical Skills, Business Acumen & Change Management Skills
• Facilitation & Interpersonal Skills
• Multi Tasking & Time Management
• Articulation and visualization of presentations to senior management

It would be nice if you also had:

• Experience in handling and communicating with customers in global environment
• Work experience in formatting documents (MS Word, Excel, Ppt)
• Telecommunication working experiences will be an add-on

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.