Full Job Description
The role requires 3-5 years IT experience and mid end L1 profile. – This is a L1 role to perform the base level technical troubleshooting task for the large complex projects and to provide mid end L1 technical support for the BU operations Monitoring servers abnormalities for 24/7 round the clock and record as incident Monitoring scheduled activities like backup, task scheduler Perform first level resolution by referring SOP’s & KBASE Familiar User management tasks like creation, deletion, disable & movement Strong knowledge on Microsoft office, Outlook & client level troubleshooting skill set Working knowledge on hardware troubleshooting Working Knowledge on Operating system installation & troubleshooting Working knowledge on Antivirus updates and troubleshooting from client end Working knowledge on BlackBerry handheld Basic knowledge on Active directory and infrastructure component like DHCP, DNS & Group policy Knowledge on Exchange, Vmware, Citrix & Cluster are consider as added advantage Follow technical/operational escalation process Excellence in communication skill
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Systems Analyst, System Administrator, Technology
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