Prudentica Consulting LLP Hiring for IVR Developer – Nice, Five9 or Connect at Remote Full Time

IVR developer

• Candidate must have 5 to 10 years experience with at least 3 years of IVR and contact flow development.
• Experience with Nice CXOne, Five9, Genesys, Avaya, Amazon Connect or any Cloud Contact Center application or cloud telephony is highly desired.
• Experience or familiarity with Amazon Lex, Dialogflow ES or any third party bot is preferred.
• Experience or familiarity with any services on AWS, GCP or Azure is a plus.
• Candidate should be proficient in atleast one programming language.
• Providing solution design and development for new client implementations, and coordination of changes to existing applications.
• Building technical configuration as required to implement new clients on partner cloud contact center platforms.
• Creating ACD and IVR routing rules, menus, users, agent skills, supervisors, hours of operations, teams, queue and other messaging, call recording services, email, chat, and other components of a customer call center platform build.
• Determining third party or client system (client CRM, databases, service platforms) integration requirements and working closely with customers to configure integrations to the platform.
• Consulting with clients on system capabilities, implementation best practices, system training, vendor support services and processes, and other needs related to the initial platform build and post-implementation vendor support.
• Provide web-based agent and administration training.
• Trouble-shooting problems during the configuration or go-live stages of client implementations.

Job Types: Full-time, Contractual / Temporary

Salary: ₹65,000.00 – ₹160,907.00 per month

Benefits:

• Flexible schedule
• Paid time off
• Work from home

Schedule:

• Monday to Friday
• US shift

Education:

• Bachelor’s (Preferred)

Experience:

• IVR development: 2 years (Preferred)
• Project management: 2 years (Preferred)
• IT: 5 years (Preferred)