PTS Consulting Services Hiring for Customer Care Executive – Amazon process ( Night shift) at Calcutta Full Time

Job Title: DLS Contact Specialist – Onsite (Night shift)
Location: Kolkata

Job Description:

The DLS Contact Specialist is the first point contact for Amazon employees via phone. You will have the opportunity to earn customer trust by gathering first-contact critical details to build the initial leave and/or accommodation case. Through this first-contact you will learn about the employee’s situation, create detailed documentation that will support the best course of action to process employee’s needs.

This role is unique as it will require you to use critical thinking and fact-finding skills to make decisions that will lead the entire leave and/or accommodation process from intake to case management support. The information gathered in the first contact sets the employee up for a frustration-free experience by providing expectations, timelines and next steps dependent upon the type of case created.

Key Responsibilities
Build customer trust by adhering to confidential standards, sympathetic and meaningful initial conversations to gather necessary leave or accommodation needs assessment
Ensure standardized handle times are met to promptly answer employee phone calls
Other duties as assigned
Basic Qualifications

• 3+ years’ experience in customer service

• 3+ years’ experience in use of multiple communication channels (phone, email, chat, ticketing, etc.)

• Proficient in English, both verbal and written

Preferred Qualifications

• Basic knowledge in US legislation both federal and state Leave of Absence and Accommodations

• 1 year of Leave and/or Accommodation’s experience, to include: previous work in a leave and disability claim management, with experience using case management systems, reviewing cases for eligibility, determining the appropriate benefits or disability pay benefits, and establishing/executing a case management plan

• Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters

• Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities

• Bachelor’s degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development

Job Type: Full-time

Salary: ₹25,000.00 – ₹50,000.00 per month

Schedule:

• Monday to Friday
• Night shift

Ability to commute/relocate:

• Kolkata – 700016, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Technical support: 4 years (Preferred)
• total work: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Speak with the employer
+91 630-635-8177