PwC Looking For HR Generalist – Manager at Kolkata, West Bengal, Full Time

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Manager

Job Description & Summary
A career in our Human Resources Function practice, within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.

Our team helps our clients assess and improve the effectiveness of their Human Resources functions in enabling the business to maximise return on their human capital. You’ll focus on assessment and enhancement of an organisations Human Resources functional capability through policy change, process optimisation, and performance monitoring.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm’s/client’s expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm’s code of ethics and business conduct.

Years of experience – 9 to 12 yrs

Qualification – Graduate and above

Working closely with the Territory’s leadership, the HR Manager will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. The HR Manager is responsible for managing a team of professionals and driving successful execution of strategy with focus on achieving operational excellence and alignment in support of the firm.

Job Overview and Primary Responsibilities

Primary Responsibilities:

• Planning, developing and delivering various tasks for the firm, using operational and people strategies to develop programs and processes
• Managing implementation of process and quality improvements based upon related metrics & SLAs in order to continue to improve overall efficiency
• Ownership of data integrity in the firm’s HRIS system (Workday) and act as the main point of contact for Workday (WD) Business Process escalations as needed
• Liaising with stakeholders within PwC to respond to ongoing queries and issue resolution
• Understanding of the full range of PwC processes, programs and policies
• Through a team of HR Associates and Senior Associates, providing support to routine questions and complex inquiries while functioning as the primary point of contact in the resolution, escalation or routing of inquiries as needed
• Conducting business performance review analyses to assess group performance against targeted objectives
• Liaising with internal stakeholders on inquires/solutions and ensure knowledge documents and updates are shared
• Identifying trends of issues/errors to refine processes and institute additional controls as necessary
• Overseeing development and delivery of necessary process or technology training to the HR Associates and Senior Associates and broader groups as needed
• Participating in and leading projects on behalf of the team and implementing processes and ensuring completion/readiness for launch
• Tracking performance against budget, take appropriate corrective action
• Ownership of scorecard reporting, customer satisfaction surveys and aging ticket analysis
• Responsible for recruitment and coaching of a team of HR professionals.

Requirements:

Desired Profile

Education Level:

• Undergraduate degree ideally specializing in Human Resources
• Human Resources designation is  an asset

Personal Attributes & Experience:

• Minimum of 3 years experience proven leadership experience, preferably in Human Capital management
• 2+ years as a people manager (desired)
• Experience working in a Service Centre function
• Strong relationship building skills with experience leading diverse work teams, engaging with staff and partners at all levels
• The ability to communicate effectively, consult with others, build relationships, facilitate group discussions, deliver presentations and understand change management
• An in-depth understanding of human resources management and its link to business strategy
• Knowledge and practical application experience of territory employment legislation
• Experience establishing standardized, visible, accurate benchmarks and performance metrics to monitor and continuously improve service and results
• Ability to motivate and effectively coach others
• Understanding of and experience with the use of Human Resources technology
• Advanced Excel/Google Sheet skills; Intermediate Google Slides, Word, Alteryx and experience with HRIS – Workday
• Strong problem-solving skills, including the ability to understand financial impact of relevant options
• Proven ability to manage complex projects
• Control under pressure, excellent judgment; with a broad view and good common sense
• Impeccable ethical standards and integrity, objectivity, confidence and dedication
• Experience handling highly confidential and sensitive information

Hours of Work

• This is a full-time opportunity which includes the requirement to work a rotating schedule involving evenings and nights. 

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date
November 2, 2023