Razorpay Hiring for Sr. Associate Account Manager at Bangalore Full Time

Job Role: Senior Associate

Mid Market Farming Roles and Responsibilities

Manage all post-sales interactions with customers through strong relationship building, product knowledge, planning and execution

Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

Increase customer satisfaction by addressing challenges they are facing with respect to our product, understanding their domain and sharing inputs to use the product.

Deliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoption.

Deliver continuous and routine communication with customers to develop manageable action plans to further and enhance our customer partnerships. Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner.

Manage customer expectations and develop a strong understanding and acceptance of our Value Proposition and Customer ROI.

Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs.

Be the customer’s advocate for feedback and changes into the functional areas they impact.

Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers.

Track accounts to identify churn risk and work proactively to eliminate that risk.

Desired Skills and Experience

4- 5 years of Account Management & Customer engagement experience required. Proven experience in a customer facing roles.

Should have worked with customers in managing customer requirements, delivering, and deploying a software solution, technical issue resolution and escalation management at both the business owner and executive levels.

Strong communication skills and technical aptitude

Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions.

Organised and reliable; able to work independently with little direction when necessary. The ideal candidate is a hands-on and results-oriented person with strong communication and problem-solving skills.

Job Types: Full-time, Regular / Permanent

Salary: ₹1,245,736.00 per year

Benefits:

• Cell phone reimbursement
• Food allowance
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Experience:

• key account Manager: 4 years (Required)
• Fintech: 4 years (Required)
• SaaS: 3 years (Required)