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Replicon Hiring for Product Support Associate at Remote Full Time
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Position Overview:
The Product Support Associate will be part of the Customer Support and Services team which uses, top-of-the-line CRM tools like Sales force and other applications like Go-To-Assist / Go-To-Meeting for remote desktop sharing. The application support specialist in Replicon is not only a Support professional, but also a researcher, a tester and a consultant to both customers and product management. In this role you will be working with customers from all over the world including countries like Nigeria, South Africa and Antarctica resolving Level 1 customer issues, escalating critical issues to Tier 2 team, reaching solutions that are mutually beneficial to customers and Replicon.
Key Responsibilities:
- Provide pleasant and professional customer service and technical support to current and potential customers of Replicons product suite and related environment via telephone, FTP, remote dial-up connections and email
- Applying technology in multiple ways to configure the product and helping the customer implement Replicons products
- Solid understanding of products limits and suggesting ways of improving the product.
Qualifications:
- Any Bachelor’s Degree
- At least 6 months to 3 years of experience in software application support and/or infrastructure support
- Should have good knowledge in Trouble shooting preferably IT application support.
- Excellent written and oral communication skills
- Demonstrated superior customer service skills
- Ability to adapt to new technology and work on the same.
- Open to work in a 24/7 support environment.