SHM Shipcare Hiring for Customer Relationship Manager at Calcutta Full Time

• Visiting potential customers for new business.
• Representing your organization at trade exhibitions, events and demonstrations.
• Advising on forthcoming product developments and discussing special promotions.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Submit weekly progress reports and ensure data is accurate.
• Forecast sales targets and ensure they are met within a given time frame.
• Client Coordination: Coordination with customers on their requirements, explaining process and workflow.
• Making Quotations and raising Invoices to the clients.
• Maintaining and expand interrelationships with existing clients, thus enhancing the business
• Client Servicing: To be the SPOC for clients on operational issues, and ensure timely deliverables to the Client.
• Following up with the clients for the pending payments.
• Customer Feedback: Coordinating with teams to develop marketing strategies and provide customer feedback to the product team.
• MIS Maintenance: Managing the customer data and maintaining regular MIS reports.
• Maintaining records for the quotations sent.
• Take Initiatives to enhance customer experience by adding new features and benefits.
• Understanding the customer query and accordingly giving the resolution for the same.
• Online website products marketing.

Job Type: Full-time

Salary: ₹50,000.00 – ₹60,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Speak with the employer
+91 7045088932
Expected Start Date: 01/06/2022