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Private Jobs / Private Sector
SOL INSIGHT RESOUCRES Hiring for Customer Service Analyst at India Full Time
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Full Job Description
Responsibilities:
- Respond to customer queries and customer’s concerns via chats/emails.
- Maintain a deep understanding of processes and policies.
- Provide excellent customer service to our customers.
- Should be responsible to exhibit a capacity for critical thinking and analysis.
- Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.
Qualifications:
- Graduate (Any Discipline).
- Minimum 1 year experience working on email / chat in a support environment.
- Previous experience in a customer service role chat/email/voice.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with a customer-centric approach.
- Good proficiency in written English and
- Should be able to work on a flexible schedule (including weekend shifts).
Job Types: Full-time, Regular / Permanent
Salary: ₹18,000.00 – ₹36,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Shift allowance
Ability to commute/relocate:
- MADHAPUR, Hyderabad – 500008, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Required)