Sree Gokulam Motors & Services Pvt Ltd Hiring for Service Advisor at Ernakulam, Kerala Full Time

• Greet customers when they arrive at the Service Centre and make them comfortable

• Ascertains vehicle problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules etc.

• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions

• Develops estimates by costing materials, supplies, and labour; calculating customer’s payment, including deductibles

Prepare manual job cards by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval and signatures of customer ; entering Job Card into service in DMS

Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; answering questions and concerns; arranging towing and temporary transportation

Ensure the availability of spare parts required

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Adherence to the timeliness for the service/repair schedule and process

Prepare tax invoice and gate pass

Ensure customers approval for any additional work required/ additional cost involved (Verbal or Written) related to service/repair

• After completion work, inform to customer regarding payment

• Follow up with hold job card reason & closing the same

• Ensure Instant Feedback Form is taken from all customers to improve customer experience

• Coordinate between the workshop , Workshop Supervisor, Floor In-Charge, Spares, Warranty/AMC Dept., and Service Manager

• Informing customer about further observations to help in less breakdown or better service

• Ensure all job cards are accurately and timely updated in DMS as per specified guidelines

Job Type: Full-time

Salary: ₹10,247.00 – ₹15,000.00 per month

Benefits:

• Flexible schedule
• Health insurance

Schedule:

• Day shift
• Weekend availability

Speak with the employer
+91 +91 90726 37184
Expected Start Date: 23/05/2023