Standard Chartered Hiring for Officer Lending Operations at Mumbai Full Time

Transactional Processing

• Ensure accurate processing of Home loan, SME lap & BIL. Also scrutinization of documents as per policy and KYC norms.
• Ensure error free processing for all RFES, ESDS & CMS application, Account opening processing & document updation assigned to your job role and avoid any operational loss.
• Ensure processing & adherence to internal/external policies while reviewing/verifying documents pertaining to Loans, Account Opening and Disbursal related processes.
• Adherence to the RBI/Regulatory guidelines in case of NR, FCY and CDD while processing the case.
• Ensure proper updation of all registers/system updation on a daily basis as applicable.
• Maintain MIS data correctly and promptly to the concerned.
• Record Archival as per laid down process/timelines

Customer Management

• Timely resolution of customer queries
• Accurate and timely customer reporting Being client-focused
• Understands customers’ requirements, able to apply them and guide others

Control and Risk Mitigation

• Adhere to laid out processes and procedures while completing process actions
• Ensure to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.
• Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
• Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy.
• Inculcate the practice of doing Right the First Time ( FTR)
• Identify errors and omissions resulting from routine process actions and proactively mitigates
• Ensure appropriate and adequate documentation is in place for process actions

Work Management

• Priorities and schedule own work accordingly to meet workload peaks and troughs
• Communicate own work plan issues and escalates potential bottle-necks
• Help team leader for extended periods proactively
• Provide team leader with potential solutions to capacity constraints

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the India – Lending operations West Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Number, accuracy and speed of transactions processed within guidelines/ standards
• Meeting individual service targets
• Error rates, especially those leading to operational losses Throughput vs own capacity
• Ideas that lead to process improvements (cost, time, service improvement)
• Turnaround time on resolution

QUALIFICATIONS:

• Graduate from any stream
• Preferred experience in Operations section of the bank