Tata Consultancy Services(TCS) Hiring for Team Leader at India Full Time

Responsible for maintaining discipline and absenteeism of team on the floor.

• Responsible for staff retention within the team.

• Cordination between Managers and Team Members.

• Ensure prompt and accurate service and achievement of targets.

• Responsible for Team Building & Implementation of Processes

• Team handling and Mentoring.

• Performance feedback session to be provided to agents.

• Analyze various reports including process dashboards & team performance reports.

• Should have working knowledge of AHT and WFM.

• Primary focus on achieving SLA.

• Motivating associates through effective management, career development & implementation of reporting mechanism.

• Timely Submission of Operations Review

• Preparing roster and manage shrinkage

• Conduct audits & share feedback with team members

• Monitor team performance and report on metrics

• Good analytical skills, expertise in MS EXCEL

Need 1-2 year of TL Experience on papers atleast in International Voice Process

Salary package 5 LPA to 5.5 LPA

Job Type: Full-time

Salary: ₹32,000.00 – ₹40,000.00 per month

Benefits:

• Commuter assistance

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:

• Shift allowance

Ability to commute/relocate:

• Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Team leader: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)