The Helloworld Technologies India Pvt Ltd Hiring for Customer Service Executive at Bangalore Full Time

Roles and Responsibilities

• Effectively manage large amounts of incoming calls & emails
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

Pre -Requisites

• 0.6 – 2 years of experience in customer support
• The candidate must be willing to work in rotational shifts and must be open to rotational week offs

Must Have Experiences

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills & active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different
• types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Excellent English & Hindi communication skills

Benefits

• Life Insurance
• Health Insurance
• Lunch​

Job Types: Full-time, Regular / Permanent, Fresher, Internship

Salary: ₹250,000.00 – ₹300,000.00 per year

Benefits:

• Food provided
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Ability to commute/relocate:

• Bengaluru – 5601, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work for a range between 18000- 22000 per month?

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)